Cannot connect the app?
Tell us whether OV shows a connection error and whether the iPhone has a working internet connection. Never send your activation code by email.
Oblyx Voice support
Help with your business calling service.
Get help activating OV on your iPhone, receiving or placing an agreed call, understanding your allowance, or recovering access after a device change.
Help us investigate
Tell us what happened.
Include the time of the issue, your business name, the device you were using and the screen or error you saw. Do not email passwords, activation codes, payment details or unnecessary sensitive information.
A call did not ring or connect?
Send the approximate time, whether it was incoming or outgoing, and what appeared on screen. Do not include information that is not needed to identify the issue.
Using a new iPhone?
Contact support so the managed device assignment can be reviewed. Do not share credentials from the old device.
Initial iPhone release
Your service follows your agreed schedule.
The available numbers, devices, routes, calling allowance and support arrangements depend on your current Oblyx service schedule and account entitlements. App voicemail and connected-call transfer are unavailable in the initial iPhone release.
OV requires power, internet access, a supported device and the required permissions. Calls can be interrupted by upstream services. This is not a 24/7 emergency service. Do not use OV to call 999 or 112. Use your mobile network or another telephone service that supports emergency calling.